Return Policy

RETURNS AND EXCHANGES:

Your satisfaction is important to us. We want you to shop with complete confidence. We offer a 30-day, Satisfaction guarantee on all products that were purchased from our on-line web store. We do not offer exchanges on products that have been purchased in local stores and gift shops.To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name of the original purchaser, or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns. You must pay for return shipping.Returns should be mailed to:

Glass Tears Inc
5011 Pepper Lane
Douglassville, PA 19518

ORDER ERRORS:

Because of the importance of the special gifts we send, we strive for 100% accuracy on all orders that leave our warehouse. In the rare event that a mistake was made on an order you placed, please let us know so that we can correct the error as quickly as possible. There are people behind this website who sincerely care about each gift that is shipped! Please contact us at Info@glasstears.com or 610-473-TEAR.